Under "My account" you can easily track what is currently happening with your order. To keep you up to date at all times, we also send automatic mailings as soon as the status of your order changes.
Order confirmation
After you have placed an order in our online shop, you will receive an order confirmation by e-mail. Please note that this may arrive with a delay and please also check your spam folder.
Dispatch confirmation
As soon as your order leaves our warehouse, you will receive a dispatch confirmation including all tracking links by e-mail.
Delivery confirmation and invoice
We will be happy to inform you about the delivery of your parcel. You will also receive your invoice in this email. Please note that this document is only intended for your records and does not need to be transferred.
You also have the option of registering a return directly via this email. You can find more information on this topic under Returns.
Product review
We want to keep improving the quality of our products. To do this, we rely on your help and feedback. We would be delighted if you would take a few moments to rate the products you have ordered. This will not only help us, but also other customers who are looking for the right item.