We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below.
Please send an email with the following information to our customer service:
- your order number
- a clear photo of the defective area and also of the entire item
- a brief description of the defect
We will inform you of the next steps once we have assessed the defect.
If the sender of the goods is Amazon, please contact Amazon directly - if you are not sure, our customer service will be happy to help you.