Antonia

It is not always easy to find the right individual size for you or your horse. That's why we have provided a size chart for most items. If you are still unsure, you are welcome to contact our custo...

We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...

We are sorry that your item was delivered damaged. Please send an email to our customer service with the following information - your order number- a clear photo of the defective area and also of t...

We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense. Please send an e-mail with the following information to our customer service: - y...

To send your order back to Horze, you need to register your return online. Return with customer account:1. Log in to your customer account.2. Click on my orders --> "Further Details"3. Click on "Re...

You can return items via our return portal within 30 days. You have a right of cancellation within 14 days after receipt of the goods. Find out more about your right of cancellation. Horze offers y...

Horze will provide you with a returns label with which you can send back your return. A return fee of 1.70 GBP per order will be automatically deducted from your refund.

You will receive a return label when you register the return online. We have put together detailed instructions for your return here.

Orders via Amazon are dispatched either via Horze or via Amazon. Depending on who the sender is, the procedure for returns differs as follows: 1. Shipping via HorzeHorze provides you with a returns...

As the online shop and our shops operate independently of each other and do not share the same product range, items can only be returned to the shop where they were purchased. You can find all info...