Antonia

We are sorry that your item was delivered damaged. Please send an email with the following information to our customer service: - your order number- a clear photo of the defective area and also of ...

We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...

If you want to exchange an item to a different size or colour, you can follow the instructions below: 1. Return the item in question to us. 2. Place a new order at the same time to receive the desi...

From time to time we at Horze would like to give you a treat and give you the opportunity to receive a free item with your order. Please note, however, that such campaigns are subject to a minimum ...

As the online shop and our shops operate independently of each other and do not share the same product range, items can only be returned to the shop where they were purchased. You can find all info...

Our gift cards are a wonderful gift that always fits and brings joy. Once a gift card has been purchased from us, it is non refundable and can no longer be returned. You can find all further inform...

To send your order back to Horze, you need to register your return online. After you have registered your return, you will receive further information on how to return the parcel correctly. Please...

Horze will provide you with a return label with which you can send your order back. A return fee of 1.70 GBP per order will be automatically deducted from your refund.

You can return items via our return portal within 30 days. You have a right of cancellation within 14 days after receipt of the goods. Find out more about your right of cancellation. Horze offers y...

To send your order back to Horze, you need to register your return online. 1. Log in to your customer account. 2. Open your order overview and select the order you wish to return. 3. Register the ...