Antonia

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  • ApplePay

    Apple Pay makes shopping in our webshop particularly quick and easy because you pay with your Apple device. After you have entered your account information once via the Wallet app, simply select Ap...

  • Klarna

    Klarna is a Swedish payment provider that offers you various options for your payment. You make the payment directly to Klarna. The use of the payment methods invoice, instalment purchase and direc...

  • AmazonPay

    AmazonPay is a service that allows you to use the payment methods already stored in your Amazon account. You can also use these payment methods to pay at Horze. In addition to the pure payment func...

  • PayPal

    With PayPal you pay easily, quickly and securely. During the payment process you will be forwarded directly to PayPal. Once you have logged in, you can pay with your PayPal balance or your stored p...

  • Credit card

    We accept Mastercard and Visa credit cards in our shop and in the app. In order to finalise the purchase, the credit card number, validity and verification code are required. Credit card not accept...

  • Payment methods

    We accept the usual payment methods for your purchase in our online shop, such as:- Credit card (Visa or Mastercard)- PayPal- Klarna- AmazonPay- Gift voucher If you shop via our app, we also offer ...

  • Refunds

    As soon as your return arrives at our warehouse, processing will take approx. 1-2 weeks. You will receive your refund via the original form of payment for your order. In order to ensure transparenc...

  • Wrong item delivered

    We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense. Please send an e-mail with the following information to our customer service: - y...

  • Faulty item delivered

    We are sorry that your item was delivered damaged. Please send an email with the following information to our customer service: - your order number- a clear photo of the defective area and also of ...

  • Defect due to use

    We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...