As soon as your return arrives at our warehouse, processing will take approx. 1-2 weeks. You will receive your refund via the original form of payment for your order.
In order to ensure transparency in your order history, we do not offset returns and new orders.
You will be informed about the status of your return by e-mail.
Refunds for purchases with invoice:
You will receive the refund or update of your outstanding invoice via the payment provider after we have processed the return. Please remember to register the return with the payment provider and pause the payment to avoid reminder fees.
Refund via gift voucher
If you paid for your order with a gift voucher, you will receive the refund back on your gift voucher.