We are sorry that your item was delivered damaged. Please send an email with the following information to our customer service:
- your order number
- a clear photo of the defective area and also of the entire item
- a brief description of the defect
Please also keep the outer packaging of your delivery until your issue has been resolved.
We want to process complaints as quickly and efficiently as possible. If you have ordered via invoice payment, please remember to pause your outstanding invoice to avoid reminder fees.
Faulty items from Amazon deliveries:
If the sender of the goods is Amazon, please contact Amazon directly. If you are not sure, our customer service will be happy to help you.