We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense.
Please send an e-mail with the following information to our customer service:
- your order number
- a clear photo of the entire item and the label on it
Please also keep the outer packaging of your delivery until your issue has been resolved.
We endeavour to process complaints as quickly and efficiently as possible. If you have ordered via Klarna invoice, please remember to pause your open invoice with Klarna to avoid reminder fees.
Wrong item from Amazon deliveries
If the sender of the goods is Amazon, please contact Amazon directly. If you are not sure, our customer service will be happy to help you.