Hanna
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Recent activity by Hanna-
When will I receive my invoice?
You will receive an invoice by email immediately after all your ordered items have been shipped. The value-added tax (VAT) is separately accounted for in every invoice.
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Missing product
Before contacting our Customer Service team, we recommend checking if any of the following would apply to your order: Delivery in multiple parcels & Cancelled products Sometimes all the items do...
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To what countries can I order?
Horze offers worldwide shipping to most countries. For multiple European areas we do present a local storefront: Germany: www.horze.de France: www.horze.fr Netherlands: www.horze.nl Belgium: ww...
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Order is marked as delivered, but I haven't received it?
If your order is marked as delivered, but you did not yet receive your parcel, a few things may have occurred: A neighbor, friend or family member may have accepted the package for you. The deliv...
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Order by phone / email?
It is not possible to place an order by phone or email. Your payment will be processed when you check out the shopping cart in our webshop. In this way you can be confident that your order and p...