Antonia

It is not always easy to find the right individual size for you or your horse. That's why we have provided a size chart for most items. If you are still unsure, you are welcome to contact our custo...

We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...

We are sorry that your item was delivered damaged. Please send an email to our customer service with the following information - your order number- a clear photo of the defective area and also of t...

We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense. Please send an e-mail with the following information to our customer service: - y...

To send your order back to Horze, you need to register your return online.   1. Log in to your customer account. 2. Open your order overview and select the order you wish to return. 3. Register th...

You can return items via our return portal within 30 days. You have a right of cancellation within 14 days after receipt of the goods. Find out more about your right of cancellation. Horze offers y...

Horze will provide you with a returns label with which you can send back your return. A return fee of 1,99 € per order will be automatically deducted from your refund.

You will receive a returns label when you register the return online.   We have put together detailed instructions for your return here.

From time to time we at Horze would like to give you a treat and give you the opportunity to receive a free item with your order. Please note, however, that such campaigns are subject to a minimum ...

If you want to exchange an item to a different size or colour, you can follow the instructions below: 1. Return the item in question to us. 2. Place a new order at the same time to receive the desi...