Antonia

Before contacting our Customer Service team, we recommend checking if any of the following would apply to your order:    Delivery in multiple parcels & Cancelled products Sometimes all the items do...

The shipping options offered, delivery companies and any costs incurred are displayed in the shopping basket. Different shipping alternatives cannot be adjusted by changing the delivery address. Fo...

As soon as you reach the minimum order value, Horze will cover the cost of shipping your order. The shipping costs are displayed in the shopping basket. They are automatically removed when the mini...

We want to send your order to you as quickly as possible. We have therefore optimised our ordering and delivery process so that in most cases the address cannot be changed afterwards. If you notice...

For delivery outside your country, please use the shop for the country in question when ordering. A subsequent change is unfortunately not possible. Most European countries have a local shop. You c...

In order to offer you transparency in your order history, we treat each order individually and process them separately. We therefore refrain from combining multiple orders.

Under "My account" you can easily track what is currently happening with your order. To keep you up to date at all times, we also send automatic mailings as soon as the status of your order changes...

Of course, it should not happen that your order arrives incomplete. If it does happen, our customer service team will be happy to help you. It is possible that your order has been dispatched in sev...

You can find great, changing discount promotions in our shop that you can redeem with your order. You will always find the relevant conditions for each discount promotion under the "i". You can sim...

It is not possible to place an order by phone or email.  Your payment will be processed when you check out the shopping cart in our webshop. In this way you can be confident that your order and pay...