Antonia

Horze will provide you with a returns label with which you can send back your return. A return fee of 1.70 GBP per order will be automatically deducted from your refund.

You will receive a return label when you register the return online. We have put together detailed instructions for your return here.

As the online shop and our shops operate independently of each other and do not share the same product range, items can only be returned to the shop where they were purchased. You can find all info...

From time to time we at Horze would like to give you a treat and give you the opportunity to receive a free item with your order. Please note, however, that such campaigns are subject to a minimum ...

If you want to exchange an item to a different size or colour, you can follow the instructions below: 1. Return the item in question to us. 2. Place a new order at the same time to receive the desi...

Our gift cards are a wonderful gift that always fits and brings joy. Once a gift card has been purchased from us, it is non refundable and can no longer be returned. You can find all further inform...

As soon as your return arrives at our warehouse, processing will take approx. 1-2 weeks. You will receive your refund via the original form of payment for your order. In order to ensure transparenc...

You will receive an invoice by email immediately after all your ordered items have been shipped. The value-added tax (VAT) is separately accounted for in every invoice.

We accept the usual payment methods for your purchase in our online shop, such as:- Credit card (Visa or Mastercard)- PayPal- Klarna- AmazonPay- Gift voucher If you shop via our app, we also offer ...

We accept Mastercard and Visa credit cards in our shop and in the app. In order to finalise the purchase, the credit card number, validity and verification code are required. Credit card not accept...