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You can return items via our return portal within 30 days. You have a right of cancellation within 14 days after receipt of the goods. Find out more about your right of cancellation. Horze offers y...

To send your order back to Horze, you need to register your return online.   1. Log in to your customer account. 2. Open your order overview and select the order you wish to return. 3. Register the...

We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense. Please send an e-mail with the following information to our customer service: - y...

We are sorry that your item was delivered damaged. Please send an email to our customer service with the following information: - your order number- a clear photo of the defective area and also of ...

We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...

Our vouchers are valid for 3 years from the date of purchase.

If you have lost your gift card, we can block gift card. Please contact our customer service team with the gift card number and the customer's e-mail address. We will then initiate the cancellation...

We will always refund your return to the gift card used. Of course, you can return orders that you have placed with a gift card to us as usual. The amount to be refunded will then be credited to th...

Your gift card is valid in the online shop where it was purchased. You can also redeem it in all Horze equestrian shops managed by the Horze Group in the same country. 1. add your items to the shop...

The purchase of a gift card is only possible with immediate payment. Payment by invoice or instalments is therefore excluded. Please note that you cannot pay for a gift card with another gift card.