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We are sorry that your item was delivered damaged. Please send an email to our customer service with the following information: - your order number- a clear photo of the defective area and also of ...

We want to process complaints and product claims as quickly and efficiently as possible to ensure that you receive satisfactory support. Please follow the instructions below. Please send an email w...

Our vouchers are valid for 3 years from the date of purchase.

If you have lost your gift card, we can block gift card. Please contact our customer service team with the gift card number and the customer's e-mail address. We will then initiate the cancellation...

We will always refund your return to the gift card used. Of course, you can return orders that you have placed with a gift card to us as usual. The amount to be refunded will then be credited to th...

Your gift card is valid in the online shop where it was purchased. You can also redeem it in all Horze equestrian shops managed by the Horze Group in the same country. 1. add your items to the shop...

The purchase of a gift card is only possible with immediate payment. Payment by invoice or instalments is therefore excluded. Please note that you cannot pay for a gift card with another gift card.

If you have forgotten the value on your gift card, you can easily check it on our website. All you need is the code and possibly the corresponding PIN.

We send our gift card to the email address you provide. The Horze online shop only offers digital gift cards. The gift card will be sent to the email address you provide. This means you can send th...

Enter "gift card" in the search field or click here to go directly to the vouchers. You can choose between different motifs to suit every occasion. Of course, there are also different amounts that ...