Antonia

Under "My account" you can easily track what is currently happening with your order. To keep you up to date at all times, we also send automatic mailings as soon as the status of your order changes...

In order to offer you transparency in your order history, we treat each order individually and process them separately. We therefore refrain from combining multiple orders.

For delivery outside your country, please use the shop for the country in question when ordering. A subsequent change is unfortunately not possible. Most European countries have a local shop. You c...

We want to send your order to you as quickly as possible. We have therefore optimised our ordering and delivery process so that in most cases the address cannot be changed afterwards. If you notice...

As soon as you reach the minimum order value, Horze will cover the cost of shipping your order. The shipping costs are displayed in the shopping basket. They are automatically removed when the mini...

The shipping options offered, delivery companies and any costs incurred are displayed in the shopping basket. Different shipping alternatives cannot be adjusted by changing the delivery address. Fo...

Before contacting our Customer Service team, we recommend checking if any of the following would apply to your order:    Delivery in multiple parcels & Cancelled products Sometimes all the items do...

Horze offers worldwide shipping to most countries. For multiple European areas we do present a local storefront: Germany: www.horze.de  France: www.horze.fr  Netherlands: www.horze.nl  Belgium: ww...

If your order is marked as delivered, but you did not yet receive your parcel, a few things may have occurred: A neighbor, friend or family member may have accepted the package for you. The deliver...

The most convenient way of always being up to date is to log in to your account. In your account you will always have access to the latest information of your order status. As soon as your order is...