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It is not always easy to find the right individual size for you or your horse. That's why we have provided a size chart for most items. If you are still unsure, you are welcome to contact our custo...

As soon as your return arrives at our warehouse, processing will take approx. 1-2 weeks. You will receive your refund via the original form of payment for your order. In order to ensure transparenc...

Our gift cards are a wonderful gift that always fits and brings joy. Once a gift card has been purchased from us, it is non refundable and can no longer be returned

If you want to exchange an item to a different size or colour, you can follow the instructions below: 1. Return the item in question to us. 2. Place a new order at the same time to receive the desi...

From time to time we at Horze would like to give you a treat and give you the opportunity to receive a free item with your order. Please note, however, that such campaigns are subject to a minimum ...

To send your order back to Horze, you need to register your return online. 1. Log in to your customer account. 2. Open your order overview and select the order you wish to return. 3. Register the ...

Horze will provide you with a returns address to which you can send your parcel at your own expense. Please use the following address: Horze International GmbH (RETURN)Dwarsdiep 199521CH Nieuy Buin...

You can return items via our return portal within 30 days. You have a right of cancellation within 14 days after receipt of the goods. Find out more about your right of cancellation. Horze offers y...

To send your order back to Horze, you need to register your return online.   1. Log in to your customer account. 2. Open your order overview and select the order you wish to return. 3. Register the...

We are sorry that you have received a wrong item. Please give us the chance to rectify your request at our expense. Please send an e-mail with the following information to our customer service: - y...